Quality - Our credo

In order to improve our products and services, we want to understand the needs and problems of the users. The quality management of Otto Bock HealthCare assists with this goal. According to the stringent requirements of ISO 9001, all processes in the company are carefully analyzed and evaluated. This makes every process transparent, allowing to quickly eliminate possible interferences.

Of great significance for employees is also the progressive, wide ranging continuing education program. The program especially benefits the company’s orthopedic technicians, who are kept on top of the latest fitting technology. And that in turn benefits the people for whom we design our products. And quality for life is, after all, the standard by which Otto Bock products have to be measured.

A company is as good as its employees. For that reason Otto Bock has made an ongoing investment in the continuing education of its employees. Under the motto “Lifelong Learning”, we are creating qualification possibilities for all levels. Our internal “Otto Bock Academy” consolidates the resources for continuing
education for the entire company and organizes the required seminars. Focus points are working techniques, software applications, employee management and
foreign languages.

Need-oriented continuing education has a tradition at Otto Bock: As early as the 1920s, the company founder provided his employees with qualification seminars. Besides technical skills and knowledge, social competencies are increasingly called for today. Themes such as “conflict management” and “communication training” are thus a part of our regular course offerings.

Based on present demographic developments, a lack of skilled labor can be expected in the future. To ensure a staff of highly skilled employees, Otto Bock is therefore investing in personnel development. Important is a clearly defined and transparent company structure in which every employee knows his or her place and value. Only if the goals of the company are communicated correctly can employees contribute with focused involvement. The quality management of Otto Bock HealthCare assists with this goal.

According to the stringent requirements of DIN 9001, all processes in the company are carefully analyzed and evaluated. This makes every process transparent, allowing to quickly eliminate possible interferences. A further advantage: each employee knows his or her specific task and responsibility within the process as well as which colleagues and areas are dependent on the quality of his or her work. In that sense, Otto Bock employees do not become anonymous cogs in the machine, but important components of the company. That creates employee motivation and thus the basic conditions for client-oriented service and the highest quality products.

Mobility has many facets and can mean different things to different people: physical mobility, social independence, flexibility in planning one’s life. This also applies to people who are dependent on a wheelchair or another mobility device. Rightly so, they expect a mobility solution that offers practical, functional qualities that also accomodate their personal life style. For this reason, individualized configurations and sophisticated design
of the highest technical quality are always present in our products.

One example of the successful combination of a stylish looks with progressive technology is the active wheelchair Avantgarde Ti Ultra – a member of the
Avantgarde product family. In February 2006, the Ministry of Economics distinguished the Ti Ultra with the Design Award of the Federal Republic of Germany. As the first wheelchair ever to have been nominated for this highly prestigious national award, the Ti Ultra received the Silver Design Award.